Image may be NSFW.
Clik here to view.
Clik here to view.
Fusion 11: ITSM at a crossroads?
I had a great time at Fusion11, the combined IT Service Management Forum and Help Desk Institute conference at the Gaylord in National Harbor, Maryland last week. Attended a number of sessions and...
View Article
Image may be NSFW.
Clik here to view.
Clik here to view.
Second edition of Architecture and Patterns for IT
This week marked an event I’ve been anticipating for a long time: the general availability of the revised edition of my book, Architecture and Patterns for IT: Service Management, Portfolio Management,...
View Article
Image may be NSFW.
Clik here to view.
Clik here to view.
Next generation IT management
Here is my yearly prediction column, a bit delayed. Topic of the day is next generation IT management. (Not next generation IT; plenty of folks are covering that!) The tools market for IT service...
View Article
More Pages to Explore .....
